Building an Integrated Social Media Dashboard

Here is an excellent web link plus two great books which address the question which diagram or chart should I use to best communicate different types of information visually. With at least 40 types of diagram and new ones/variants constantly being invented this is a hot topic!

One of the most useful aspects of Microsoft Excel is its ability to quickly slice and dice customer data from live systems to identify important trends and behaviors which can inform strategy. In this article and screencast I share a 7-step plan, illustrated with a worked example, for Instant Customer Analytics using Excel.

In early December 2011 I upgraded from an iphone 3G to iphone 4s on the Orange UK network. Since upgrading, a month ago, the iphone 4s has been losing the mobile signal at least 10-15 times per day for periods ranging from a few minutes to one hour. During this time it is not possible to make or receive phone calls or texts. In my view there is an unacknowledged issue with the iphone 4s - my advice would be NOT to purchase one until it is resolved - watch this space!

I am always on the lookout for good simple visualisation techniques to support change management. Chris Collison has introduced me to The River Diagram - a great strategic tool for moving a community of groups forward via common initiatives and best practice sharing.

I have been piloting a radically different approach to meetings which I am calling "Egoless Meetings" which addresses three popular unwritten rules about good meeting practices which are unfortunately totally wrong. RULE 1 is that everybody gets to speak. RULE 2 is that discussions in themselves can be useful. RULE 3 is that when you meet you must work as a team not as individuals.

One of the most interesting collaborative business networks to emerge recently is a group of ambitious Northern Irish technology companies who have founded Whisple and are now actively recruiting new members from software and service companies who need a ready-made platform into the multi-billion global cloud-services market.

Team Beliefs are the fuel which can really energise or kill team effectiveness. Unfortunately this is often the most neglected aspect of a high-performing team initiative. In this article I remind people of the key beliefs of high-performing teams.

Most collaborative ventures don't turn out quite the way we envisage. It would be great if we could determine in advance if a particular collaborative project or joint venture will be worth the required investment. Here is a simple way you can assess the merits of any collaborative endeavour BEFORE you invest time, effort and money in failing to make it work.

Building Community and Computer Simulation are two of my hot topics. So it really grabbed my attention when Channel 4 Education announced a forthcoming game, Fallen City, to let us explore how our cities might be mended by empowering communities.

Very interesting article in The Wellcome Trust Science Writing Prize, Bacteria and the power of teamwork, which reveals the amazing ability of bacteria to "quorum sense" - i.e. know when they have critical mass to achieve their objective. Quorum Sensing is hugely important for human groups and one we often get badly wrong!

The latest report (September 2011) on Virtual Teams, Virtual Work Environments in the Post-Recession Era, from Brandman University, includes very interesting results of a survey commissioned from Forrester in 2010 on Virtual Teams.

When trust levels are high, so is the quality and performance of business and the reverse is also true. These facts are demonstrated dramatically when we look at the financial outcomes of companies that are among the best to work for and their peer companies that aren't.

I was part of a fascinating panel session "Mobility, Teams, The Cloud and Collaboration" at the recent Mobile Cloud Summit (London: 21 September). The summit and the session was chaired by Jeffrey Peel of Quadriga Consulting and my co-panelists were Brian Caulfield of DFJ Esprit and Chris Horn of Movirtu.

Congratulations to the Socialcast blog for an excellent summary of Bioteams plus a truly awesome poster "Unlocking the Bioteams formula" which gives a great introduction to bioteams - all in a single picture.

Brainstorming is one of those things which some people believe is natural and easy - they are wrong! There are 7 things which will make your team brainstorm go brilliantly .... and 6 things which will absolutely kill it. Find out what they are here.